Return Window

You may return unused product for a full refund within 30 days of the purchase date.

Exchanges are not currently supported. If you need a different size or model, please return the original item for a refund and place a new order.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

Returned within 30 days of purchase
Unworn, unwashed, and free of smoke smell, pet hair, or any other contamination
Original tags and/or original shoe box / packaging included
For footwear: shoes must be tried on in a carpeted area — returns will be refused if received marked, scuffed, or showing signs of outdoor wear

Items that fail inspection will be shipped back to you at your expense, and no refund or store credit will be issued.

Shipping Costs

US domestic returns: Customer is responsible for return shipping unless the return is due to our error (wrong item shipped, manufacturing defect)
International returns: Customer is responsible for all return shipping costs
Original outbound shipping is not part of your refund unless the return is due to our error

Only the cost of the item plus applicable sales tax will be refunded.

How to Start a Return

Email tanner@offaxisacrobatics.com with your order number, the item(s) you want to return, and the reason for the return
We’ll confirm your return and send you the return shipping address within 1–2 business days
Pack your item(s) securely with original packaging and include a copy of your order confirmation or your order number inside the package
Ship to the address we provide
Once we receive and inspect your return, we’ll process the refund within 7 business days

Refund Processing

Please allow 7–14 business days after we receive your return for the refund to appear on your original payment method (credit card, PayPal, etc.).

Refunds can only be issued to the original payment method. We cannot refund to a different card, an expired card, or a different payment account.

If your card is expired, we will issue store credit in the refund amount.

Sale & Discount Items

Items purchased at full price before the start of a sale will not be credited or refunded for the difference once a sale begins.

Items marked Final Sale or Clearance are not eligible for return or refund.

Custom Shows & Performance Bookings

Booking deposits for custom acrobatic shows, stunt performances, and corporate event entertainment are governed by the separate Performance Booking Agreement signed at the time of booking. Standard merchandise return policy does not apply to performance bookings.

For booking cancellations or rescheduling, please contact tanner@offaxisacrobatics.com directly.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect:

Contact us within 7 days of delivery at tanner@offaxisacrobatics.com
Include your order number and photos of the damage
We’ll cover return shipping and either replace the item or issue a full refund (your choice)

Lost or Missing Packages

If tracking shows your package as delivered but you haven’t received it:

Wait 72 hours (carriers sometimes mark packages delivered early)
Check with neighbors and your mail carrier
File a missing package claim with the shipping carrier
Forward the carrier case number to tanner@offaxisacrobatics.com

We will work with you to resolve the issue but cannot replace orders until a carrier claim has been filed.

Questions

Email: tanner@offaxisacrobatics.com

Response time: 1–2 business days